The data provided by the user through the forms on this website will be processed by:

Dontalia Italia S.R.L. (hereinafter: "Dontalia")

Tax ID: 05845520963

Registered office: Via Felice Cavallotti, 15, 20122 Milan, Italy

Registered in the Business Register – Official Archive of the Metropolitan Chamber of Commerce of Milan-Monza-Brianza-Lodi, REA number: MI - 1853336

You can contact us by emailing info@dontalia.hr

The details of the Data Protection Officer are:
E-mail: privacy@dontalia.hr

Personal data processed on the Website are collected through:

Contact form

Registration form or user/account/sales form

Direct email address

On this website, we collect personal data through various forms. The data requested in each form is necessary for the specific purpose for which it is collected. The purposes of data processing are as follows:

CONTACT FORM: The purpose of collecting data through this form is to answer inquiries and send the requested information to the user via the email address or telephone number provided.

REGISTRATION FORM: The purpose of collecting data through this form is to manage and execute the user's purchases. Users can only make a purchase if they are registered. After registration, the user can log in with their username and password and, in addition to making purchases, view order history, etc.

EMAIL: If the user contacts us via the email address published on the website (info@dontalia.hr), their data will be processed in order to answer inquiries and send the requested information to the email address used to make the request.

If the user makes purchases through the online store, the data will be kept for the duration of the business relationship, unless the user requests their deletion earlier.

Once the commercial relationship ends, the data will be retained according to the following legal retention periods:

Documentation: 6 years

Proof of contract fulfillment: 15 years

Proof of contract termination without outstanding obligations: 5 years

Invoices: 4 years

For general tax information: 4 years

All other information collected through the Website will be kept until the user requests its deletion.

To improve the user or customer experience, we create commercial profiles.

No automated decisions will be made based on these profiles.

If the user makes a purchase through the online store, the processing is legitimized by the creation of a commercial contract for the sale or maintenance of dental products.

All other data processing is legitimized by the consent provided by the user when accepting our privacy policy or when contacting us via the email address published on the website.

To submit the form, the user must fill in the fields marked with an *.

If all mandatory fields are not filled in, the form cannot be submitted.

We may disclose user data to companies affiliated with Dontalia with explicit consent, and to third parties essential for fulfilling our contractual obligations, such as the company responsible for delivering orders, to the extent necessary for product delivery.

To process payments, we may share the required payment data with the credit institution responsible for the transaction and, in such cases, with the payment service provider selected by the User during the ordering process.User data may also be disclosed if there is a legal obligation to do so.

For the development of this website, we use the following service providers:

Hosting: Internal

The website uses the SSL protocol, which ensures that data communication takes place through an encrypted channel.

The user has the right to:

Access their personal data

Request the correction of inaccurate personal data

Request the deletion of data when, among other things, they are no longer necessary for the purpose for which they were collected

Request the restriction of processing; in this case, the data will only be kept for the exercise or defense of legal claims

Request data portability

Object to the processing of data for reasons related to their personal situation; in this case, Dontalia will stop processing unless there are legitimate and compelling reasons or for the exercise or defense of legal claims

Withdraw consent at any time.

The user can exercise their rights or withdraw consent by sending a request to the address privacy@dontalia.hr or by mail to:

Dontalia Italia S.R.L.

Via Felice Cavallotti, 15, 20122 Milan, Italy

Please attach a copy of an identity document and indicate which right you wish to exercise.

The user can also file a complaint with the Personal Data Protection Agency (AZOP), whose contact details are available at: https://azop.hr.

Dontalia uses all necessary security measures to ensure confidentiality during the storage and processing of personal data, as well as to prevent unauthorized third-party access.

Individuals under the age of 18 are not permitted to provide us with personal data.

The content of this website is intended exclusively for adults. Dontalia does not seek to collect data from minors.

If Dontalia becomes aware of the presence of personal data belonging to a minor in its database, it will immediately delete such data.

Through our social media channels, users can share our content or post comments, photos, and videos, provided they are relevant and of interest to the community.

Our social media profiles are regularly monitored so we can respond to user questions and comments as quickly as possible.

We aim to to maintain an open and respectful space for everyone, therefore it is important to adhere to these community guidelines:

• The user is responsible for the content they post and must not violate the rights of others, laws, or regulations.
• The user must maintain a polite tone and language and avoid posting false, defamatory, or indecent information.
• The user must respect the right to privacy and refrain from posting illegal, offensive, or discriminatory comments about others.
• The user must avoid false, misleading, or deceptive comments.
• Posting unsolicited mail (spam), commercial messages, or advertisements is not allowed; repetitive messages are also prohibited.
• We do not interact with profiles that we reasonably believe to be fake.

Content posted by Users on our social media channels does not necessarily reflect Dontalia’s views.

User comments that do not comply with these guidelines may be deleted, hidden, or blocked.

Users who post prohibited content may be denied access to the community.

Additional personal data will be transmitted to Trusted Shops only if, at the end of an order, you choose to use Trusted Shops products or have already registered for such use.

In this case, the contractual agreement already established between you and Trusted Shops will apply.

To display our Trusted Shops quality seal, and to make available all customer reviews and product offers from Trusted Shops after an order, our Website includes the Trusted Shops Trustbadge.

This is done to safeguard our legitimate interest in optimized marketing of our offers, which is a predominant factor in the overall assessment of priorities.

The Trustbadge and the services promoted through it are provided by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

When connecting to the Trustbadge, the server automatically stores a log file containing, for example, the requested file name, your IP address, date and time of access, amount of data transferred, and the provider used (access data), documenting the request.

All access data is not analyzed, but deleted within seven days after your visit to the site.

Additional personal data will be transmitted to Trusted Shops only if, at the end of an order, you choose to use Trusted Shops products or have already registered for such use.

In this case, the contractual agreement already established between you and Trusted Shops will apply.